We want you and your pet to feel confident shopping with us 🤍
If something isn’t quite right, we’re here to help.
🐾 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
If you’re not completely satisfied with your purchase, you may request a return within this timeframe.
✅ Eligibility for Returns
To be eligible for a return:
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The item must be in unused condition
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It should be returned in its original packaging
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Proof of purchase is required
Returns requested after 30 days may not be accepted.
🔄 How to Start a Return
To initiate a return, please contact us through our Contact Us page with:
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Your order number
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A brief explanation of the issue
Our support team will guide you through the next steps.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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A refund will be issued to your original payment method
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Please allow several business days for the refund to appear, depending on your bank or card provider
🚚 Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
📦 Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us as soon as possible so we can make it right.
❓ Need Help?
If you have any questions about returns or refunds, please reach out via our Contact Us page — we’re happy to help 🤍
